This course takes a detailed look at the concepts and methods that underpin dispute resolution and crisis/incident management as it navigates the complex landscape of these vital sectors. We delve into various aspects to provide learners with the abilities and knowledge required for effective decision-making in diverse professional settings, based on the premise that power, as a means to an end, is perceptual.

The course begins by delving into the fundamental ideas of arbitration, mediation, and reconciliation through a combination of lectures, case studies, and interactive discussions. Participants are immersed in a learning experience meant to create a sophisticated understanding of these strategies, creating the framework for effective conflict resolution.