HOW DOES IT WORK?

  1. COD payments are available for orders not exceeding total amount of P20,000.
  2. Place orders at www.central.com.ph and upon check out, you will be prompted to select payment method. Choose Cash on Delivery (COD).
  3. Flat rate Shipping for Metro Manila and Provincial Destination is 200 pesos via LBC and Grab Express. Enjoy FREE SHIPPING via J&T Express.
  4. COD orders will be delivered via LBC and J&T Express nationwide, you can also choose Grab Express for next day delivery within Metro Manila only.

ORDER CANCELLATION

Your order may be cancelled if it has not yet entered the shipping stage. Please contact us via email at info@central.com.ph for assistance.

CAN A CUSTOMER REFUSE TO PAY AND RECEIVE A COD ORDER?

  1. The only valid reason for refusing to receive and/or pay for a COD order is incorrect information (e.g., a different payment amount than what was confirmed via email). Please inform the delivery person so we can promptly address the issue.
  2. Refusing a COD order for any other reason, such as false claims of incorrect products delivered, constitutes a serious violation of our COD service terms. A mere change of mind will not be accepted. We reserve the right to refuse service to customers who violate the terms of any of our services.

WHEN WILL MY ORDER BE DELIVERED AND HOW WILL I BE NOTIFIED?

  1. After you have placed your order, it will be sent to our warehouse for processing. Once orders are dispatched, we will send you an email with your tracking details. Our logistics partner will contact you by SMS on the day of delivery. Please reply to the message as soon as possible to facilitate immediate delivery.
  2. In the event that the parcel is undeliverable (where the carrier has made reasonable attempts to deliver the parcel, but it is either refused or no delivery can be made),the account will be evaluated and may be barred from placing further COD orders.
  3. We are continuously improving our services, and we hope this new payment option will further enhance your online buying experience with us.