1. For Defective Book Returns: CentralBooks Online Bookstore offers replacements for books with defects. We cover all shipping and handling fees for such returns.

  2. Return Notification: Should you need to return a defective book, please inform us within three working days of receiving it. Include the reason or the specific defect, and contact us via our Facebook page @centralbooksph. Upon approval, we will issue a replacement notice.

  3. Refund Processing: Once we receive the returned book, we will initiate the refund process within three working days.

  4. Incorrect Orders: Returns or replacements due to customer error, or a change of mind, are not supported by CentralBooks.

Please ensure that any return or replacement request complies with our stated policies.



You can cancel your order provided that the order has not yet undergone our shipping process. Please send an email to



We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at and send your item to: 927 Phoenix Building, Quezon Avenue, Quezon City.



  1. Rechecking Bank Account: Initially, revisit your bank account to ensure the refund hasn’t been processed.
  2. Credit Card Company Inquiry: Subsequently, reach out to your credit card issuer, as refunds can sometimes take a while to be reflected.
  3. Bank Confirmation: Following that, get in touch with your bank, as there’s typically a processing interval for refunds to be recorded.
  4. Further Assistance: If you’ve followed these steps and the refund is still pending, please contact us directly support.



Contact us at for questions related to refunds and returns.