Description
The hospitality and tourism industries have been dynamic environments that require constant innovation, strategic management, and operational expertise, to successfully operate in today’s ever-changing global environment. This book provides a detailed exploration of the essential elements of operations management within those industries, from foundational principles to the emerging trends and current challenges businesses have to face nowadays.
We start from the basic concept of operations management in this text, highlighting the importance it carries for the hospitality and tourism sectors. Understanding its scope, applying several models, and so forth lead readers into the fundamental structures that underlie successful business practices. The following chapters address critical issues in service design, process optimization, capacity and demand management, and quality management. Each chapters provides insight and practical strategies for improving operational efficiency and customer satisfaction.
